Terms & Conditions

General Information;

All information on this site is Copyright 1999 Morgan Highfield & Land Ltd. Reproduction, distribution or transmission by any means without the prior permission of Morgan Highfield & Land Ltd is prohibited. All rights reserved. Morgan Highfield & Land Ltd has made every effort to ensure the accuracy of the information contained in this site.

The models illustrated and pricing issued are all subject to change in design, equipment & amount. In parts they may even show optional equipment and accessories not fitted as standard along with model alterations in line with the manufacturer guidelines. For precise information on all model features, exact levels of standard or optional equipment & please contact Morgan Highfield & Land Ltd.

Morgan Highfield & Land Ltd will not use the personal information collected on this website for any purpose other than individual customer care, mailing of product information & written quotations. For these purposes, the information may be stored and processed by Morgan Highfield & Land Ltd.

Morgan Highfield & Land Ltd declares that all information will be treated confidentially and in accordance with the legal provisions concerning data protection.

All quotations are subject to manufacture pricing alignment & interest rate fluctuations. A with any credit agreement all offers are subject to status and acceptance & written details available on request.

All new vehicle pricing displayed is based upon either 24 (3x23), 36 (3x35) or 48 (3x47) month Contract Hire package. Mileage bandings shown are 10000, 15000 or 20000 miles per year without maintenance, other terms & mileages are available upon request. All quotations are subject to status and are also subject to change at any time; guarantees may also be required EA & OE.

All Business Contract hire pricing is shown exclusive of Vat @ the prevailing rate. All Personal Contract hire pricing is shown including Vat @ the prevailing rate.

ANNUAL ROAD FUND LICENCE is INCLUDED in the monthly rental for the DURATION OF THE CONTRACT (excluding any future increase to VED bandings).

All mainland UK new car deliveries are free of charge & will be driven to their destination, clients should expect "Delivery Mileage". Transported deliveries are available at an additional cost.

Our attitude towards a classification of "fair wear & tear" at the contract finish are available upon request as part of our company "fair wear & tear guide".

Mileage bandings shown are 10000, 15000 or 20000 miles per year without maintenance, other terms & mileages are available upon request. All quotations are subject to status and are also subject to change at any time, guarantees may also be required EA & OE.

Complaints Handling Procedure;

It is the aim of Morgan Highfield & Land Limited to provide a very high standard of service to every client. It's important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.

This policy explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.

If you have a complaint;

If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time.

To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing. To help us resolve your problem you should provide the following information:

- Your full name and contact information
- Full details of your complaint
- Your agreement details
- Details of what you would like us to do to put things right
- Photocopies of any relevant paperwork

We will try to resolve your complaint immediately; however, sometimes this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing providing our findings and the action to then take.

If you have a regulated consumer contract with us and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response.