Morgan Highfield & Land
Morgan Highfield & Land

Our Terms Of Business

Who we are, how we are regulated, and the service we provide.

Important regulatory information about our business

Morgan Highfield & Land

Morgan Highfield & Land and Prestige Car Leasing are trading names of Yorkshire Vehicle Finance Limited who are a credit broker, not a Lender.

Yorkshire Vehicle Finance Limited is Authorised and Regulated by the Financial Conduct Authority – FRN 665369.

Yorkshire Vehicle Finance Limited is not an IFA & does not offer qualified tax advice. Any general information found at prestige-car-leasing.co.uk or otherwise is no substitute for your qualified tax or legal advice. Lenders may pay us for introducing you to them.

Registered in England & Wales with company number: 03924927

Registered Office: 92 Baslow Road, Totley, Sheffield S17 4DQ

VAT Registration number: 118258316

You can find out more about the Financial Conduct Authority https://www.fca.org.uk/

Who is the BVRLA?

The BVLRA (British Vehicle Rental & Leasing Association) is the trade body for the vehicle rental and leasing sector.

A vehicle returned to a lender, for whatever reason must be in good condition, known as “fair wear & tear”. If you return a vehicle to a lender outside of a condition known as “fair wear & tear” additional charges will apply.

A detailed classification of “fair wear & tear” throughout the life of the agreement & at the contract end in line with BVRLA guidelines (the trade body for the vehicle rental and leasing sector) is available upon request.

For the avoidance of any doubt, please ask for a copy of the “BVRLA fair wear & tear guide”.

Supply of Goods

The primary activity of our business (“we”, “our”) is the supply of goods (“the vehicle”) to you (“clients”, “customer”, “your”, “my”) detailed within this vehicle order. The vehicle described within this order will reflect your bespoke instructions, personalised to your requirements & will be sourced only upon your request, duly taken within this order. The vehicle supplied, including any additional extras specified within the “Extras Included” section is done with best intentions aligned (but not limited to) the delivery estimation provided within your order but may be subject to circumstances beyond our control, namely (but not limited to) previously unannounced manufacturing pricing alignments, human error, model year changes &/or model deletions for which when practically possible our business may offer a credible alternative. We will not be held responsible for any losses you may incur, financial or otherwise as a result of circumstances beyond our control &/or failure to supply (for whatever reason). At no cost, mainland UK deliveries are driven to destination & clients should expect delivery mileage (your contracted total mileage will commence from the mileage shown within your delivery note). By your special request, transported deliveries may be available at an additional cost to you; please enquire.

Your Rights to Cancel the Supply of Bespoke & Individualised Goods

The primary activity of our business is the supply of goods (motor vehicles). This order & your agreement with our firm is limited to our primary activity, the supply of goods, in all instances bespoke & individualised goods specifically requested by you.

We do not charge its clients a booking fee nor levy administrative costs associated with this service but these are not goods that can be easily re-sold to another without significant financial loss to our business.

After the date at which we accept your bespoke & individualised vehicle order you have the right to cancel (until the point of delivery) but not without charge. In the unlikely event & for whatever reason you wish to cancel your order prior to receiving the bespoke & individualised goods a cancellation fee will be payable by you @ £1200 Including VAT (at our discretion, a higher cancellation fee may apply when bespoke goods ordered are deemed high-risk &/or high value, any such amount will be clearly detailed to you within our order & by prior recordable transmission).

Credit Brokering

The secondary activity of our business is credit brokering. Lenders may pay us for introducing you to them.

We offer clients (both regulated & unregulated) a brokered credit facility from a lender or other credit broker enabling you (we provide a credit introduction) to place a bespoke order with pricing displayed within this confirmation. We do not charge its clients a booking fee nor levy administrative costs associated with this service.

Lenders may also reserve the right to withdraw a credit facility & without stating a reason.

Lenders have their terms of business, often known as their “Key Facts” & formal credit agreement. You should allow adequate time to thoroughly read the terms of business from a lender before you enter into a credit agreement with them, before delivery of your new vehicle.

Your Rights to cancel the service of credit brokering before the delivery of your new vehicle

We are not a lender, the service of credit brokering is our secondary activity. We do not charge our clients a fee or otherwise for this service & it can be cancelled in writing at any time (& for whatever reason) *prior* to the supply of your goods without charge. Please note, the cancellation of our credit brokering service will not automatically cancel the supply of the bespoke goods ordered, you must independently activate your rights to cancel the supply of bespoke & Individualised goods. The service of credit brokering ends at the time you take delivery of your new vehicle & you enter into a credit agreement with a lender.

Your Rights to cancel a credit agreement with a lender after taking delivery of your new vehicle

Before you enter into a credit agreement with a lender, you will receive their “terms of business”. It will be your responsibility to ensure you allow adequate time to thoroughly read & consider the “terms of business” from a lender. Early financial termination charges will apply if you cancel a credit agreement with a lender earlier than the agreed period of hire, for whatever reason.

For regulated credit agreements, your statutory rights & obligations for “Consumer Rights Act 2015” with a lender are not affected.

Why have I been asked to pay a deposit or bond?

Entirely at our discretion, we (at arm’s length) may request (prior to accepting your vehicle order) on behalf of its suppliers a fair & reasonable financial deposit or in some instances a bond to secure against your unforeseen cancellation for the supply of bespoke & individualised goods. The amount may vary dependent upon (but not limited to) the nature of the vehicle, list value, personalised configuration &/or specification. Any deposit or bond held with our suppliers will be held via client account & deducted from your final balance payable before delivery.

When is our order accepted (‘acceptance’) by Morgan Highfield & Land?

Upon receipt of your signed vehicle order confirmation (by email attachment, fax or to our postal address) your request to proceed will be acknowledged. Acceptance of your order (the date your order is complete) is sent made in writing to you & at the earliest opportunity.

What is ‘fair wear & tear’, & who are the BVRLA?

The BVRLA (British Vehicle Rental & Leasing Association) is the trade body for the vehicle rental and leasing sector.

A vehicle returned to a lender, for whatever reason must be in good condition, known as fair wear & tear. If you return a vehicle to a lender outside of a condition known as fair wear & tear additional charges will apply.

A detailed classification of fair wear & tear throughout the life of the agreement & at the contract end in line with BVRLA guidelines (the trade body for the vehicle rental and leasing sector) is available upon request.

For the avoidance of any doubt, please ask for a copy of the BVRLA fair wear & tear guide.

Complaints Handling Procedure

Morgan Highfield & Land hope you won’t have to – but if you wish to make a complaint about any aspect of the service we provide here is our Complaints Handling Procedure.

How to make a complaint & what to expect if you do?

We aim to deliver the highest level of service to all our customers but we do realise that sometimes things can go wrong. It is imperative that we resolve all complaints as quickly and efficiently as possible and to make sure that our customers are completely satisfied with how we have handled any complaint. The following explains how we deal with any complaint and what steps you can take if you are dissatisfied with any resolution.

If you have a complaint about any aspect of our services or products, no matter how big or small, we would like to know about it as soon as possible. You can contact us by telephone, email or in writing and we will look to resolve your complaint in a timely and thorough manner.

Please contact our office. It would help us to resolve any issues quickly by providing the following information:

Your full name, address and telephone number that we can contact you on

  • Full details of your complaint
  • Any details about your agreement or order details, including vehicle registration number
  • How you would like us to make things right
  • Copies of any relevant paperwork or email trails

We will try to resolve your complaint as soon as possible. You will receive a written response within 5 working days and a final response within 8 weeks.

If we have reasonable grounds to be satisfied that another party may be solely or jointly responsible for the matter (i.e. Dealer, Delivery Company, Finance Company etc), we will liaise with the third party to resolve the complaint on your behalf.

Ideally, you should receive a definitive reply within four weeks. If this is not possible because an investigation has not been fully completed, we will send you a progress report letter.

Once the investigation has taken place, we will explain promptly to you, our assessment of the complaint, our decision (whether to uphold or reject the complaint) and our offer of remedial action or redress if this is appropriate.

A final resolution letter should be sent to you within eight weeks.

If you have any questions regarding our complaints procedure you can contact our general manager who will be happy to help you:

General Manager

Yorkshire Vehicle Finance Limited

92 Baslow Road

Sheffield

S17 4DQ

Tel: 0114 2361818

Email: customer.services@yvf.co.uk

Not happy with our response or how your complaint is handled?

If at this point you are not satisfied with our response you may be able to refer it to the financial ombudsman service or the conciliation service via the BVRLA (British Vehicle Rental and Leasing Association).

If you have a regulated contract or you are a micro-enterprise (1-9 employees) with one of our panel of funders and you are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. Other customers can take their complaint to the BVRLA conciliation service. Both contact details are below:

Financial Ombudsman Service

Exchange Tower

London

E14 5SR

Tel: 0800 0234567

Email: complaint.info@financial-ombudsman.org.uk

Web: www.financial-ombudsman.org.uk

 

BVRLA

River Lodge

Badminton Court

Amersham

HP7 0DD

Email: complaint@bvrla.co.uk

Web: www.bvrla.co.uk/advice/guidance/using-bvrlas-conciliation-service

 

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